Terms and Conditions


The Leading Online Pet Grooming Specialist

Multi-Award Winning Company

 

 

 

Terms & Conditions

Who are we?

Christies Direct is one of the leading suppliers in the UK & Ireland of professional animal grooming products and pet accessories. We aim to be the one stop shop for all your animal needs. The Company was established in 1992 and we now supply over 20,000 customers. At Christies Direct we pride ourselves on our customer service and aftersales care with over 80% of our business coming from existing customers.

The Christies “Sterling Service” Promise

Over 20,000 valued customers have confidence in Christies Direct and our Sterling Service Promise is the reason why. Christies promise you:

Superior, professional products

Christies Direct source its products from the most quality-driven suppliers in the world. We go searching, so you don’t have to. Every item we sell is tried and tested for professional use.

The best deals

Christies Direct constantly monitors prices at source, delivering the best deals direct to your door.

Friendly Independant Advice

Our suppliers are chosen on the grounds of quality and value for money. This means we can cast an objective eye on the products we sell, guiding you towards the items that best serve your needs.

Deliveries

For delivery information please click here

Warranties

All new professional dryers and blasters we sell are covered by the manufacturer’s 12 month collect & return warranty. UK and Ireland only (Postcode exclusions apply).
All new electric table motors and hydraulic table pumps are covered by the manufacturer’s 12 month warranty.

All warranty repairs are subject to inspection. During warranty period an acceptable level of maintenance is expected. Normal wear and tear on certain parts are not covered under the manufacturer’s warranty. In cases of wear and tear or poor maintenance, the warranty will be void and the repair will be subject to a charge.

It is the sender’s responsibility to package these warranty repairs to ensure they are not damaged in transit. We advise you to return the Item in it’s original packaging. When sending back large items, which were delivered on a pallet, it must be palletised prior to collection

Refurbished items are subject to the warranty terms detailed in the product description at time of sale.

Product Disclaimer

Images are shown for illustration purposes only and actual products and packaging may vary due to changes made by our suppliers. We reserve the right to remove or replace products with superior products at short notice.

Christies Direct reserves the right to cancel orders and refund customers' money at any time due to pricing errors or other issues relating to accidental misinformation or online error.

Office Opening hours

Our offices are open Monday - Friday, 9.00am to 5.00pm (GMT), excluding bank holidays.

Christies Direct Customer Service

Our sales team are always on hand to help you with your orders and queries. In the unlikely event that you are experiencing an issue with your order or are unhappy about our customer service please do not hesitate to contact us.

UK/NI Sales and Customer Service Tel: 028 2766 6879.
Republic of Ireland Sales and Customer Service Tel: 048 2766 6879
Email: info@christiesdirect.com
Live Chat: www.christiesdirect.com

Returns Policy

To see our Returns Policy please click here

Card Payments

Exchange rates around the world do vary all the time so payments made to Christies Direct are always taken in UK pounds (£) Sterling. Other Currency shown on the website are approximates according to daily currency exchange rate. Banks and other Payment methods may use other exchange rates we always recommend checking with your bank / PayPal for their daily exchange rate.

Discount & Promotions

Promotions are subject to availability (only while stocks last) and can't be used in conjunction with other offers. Some products cannot be discounted so promotions and vouchers may not work on all products. We also can not discount refurbished goods or products that have quantity discounts already applied. We reserve the right to remove products from promotion at any time.  

Conditions of Sale

We aim, through bulk buying and constant price monitoring to give you the most competitive prices. Please let us know if you feel that this is not the case. Owing to supplier price increases and changes in currency exchange rates, we reserve the right to change prices at any time

False Orders

With a growing number of fraudulent orders, we may hold your order and contact you before processing it. On occasion, we reserve the right to ask for an alternative method of payment if we expect the card used does not match the delivery address.
All attempts to place false orders or attempts to deceive will be reported to the police.

Liability

Christies Direct accepts no liability for loss and/or damage to property or purely economic loss resulting from use of products sold or late delivery. We do not offer any form of compensation for any loss of business. This does not affect your statutory rights where these may differ. As with all provisions in this document they are set out in accordance with the law of the United Kingdom and most particularly that of Northern Ireland.
Images are shown for illustration purposes only and actual products and packaging may vary due to changes made by our suppliers. We reserve the right to remove or replace products with superior products at short notice.

Our Status

If items have been purchased through a third party, the contract is between you and that third party seller and is subject to their terms and conditions. This third party is responsible for all warranty and returns so please contact them directly. This does not affect your statutory rights against the third party seller

Privacy Policy

To view our privacy policy please click here