Here at Christies Direct, not only have we become one of the leading Dog Grooming Suppliers in the world, but we have also listened to the requests of our customers to ensure we offer everything you could need to make us your one-stop-shop
for all your grooming needs.
This January 2021 we want to highlight just some of the reasons why you should shop with us!
We are delighted to be partnered with Klarna to allow you an easier way to pay for your grooming goods. Simple, safe and smooth, Klarna offers you the option to pay for your goods up to 30 days later, or to split your
total coasts into three monthly instalments. Plus, there's no interest or late fees, what's not to love?
Our award-winning marketing team provide eye-catching campaigns and content for you to enjoy while raising awareness of our company values and exciting new products. This month we want to highlight Tori, our
Social & Multimedia Executive, who might already be a familiar face to you. A key part of Tori's role is creating both educational and entertaining monthly videos to talk you through our new products and monthly offers, providing you with all
the necessary and latest news.
Pawsh Perks was introduced this year as a way of rewarding our most loyal customers. The programme is made up of four different tiers and the tier you fall under is determined by the number of Paw Points you earned in
the previous calendar year. The more points you earn the better your perks with discounts on all orders, with free monthly gifts and limited edition products all up for grabs! Our student customers can also make the most of Pawsh Perks by signing
up to be a Pup Star to save while they learn.
Our warehouse team plays a key role within the business ensuring that once your order is placed, it is picked, packed and on its way to you as soon as possible. Warehouse Project Manager, Phillip, ensures that our
processes are timely but efficient, to be sure that your parcel reaches you in great condition and allows you to get grooming with your new goods as soon as your order reaches your door.
Did you know every time you shop direct with us you have collect Paw Points? These points help you move up the tiers in our Pawsh Perks Programme, but can also be used to purchase your most wanted items! You can now
use your points online, as well as over the phone, to pay for your items with a simple click of a button. Your points must cover the whole cost of the item and cannon be used as partial payments - Find out more here.
Our customer care team are those you may be familiar with already. Amber, our Customer Care Manager, keeps up to date with all your queries, ensuring they are spread out across the team to get a response and resolution
for you as soon as possible! Good customer service is something we as a business pride ourselves on, and Amber makes sure her team have the knowledge and training necessary to guarantee your experience is a good one!
Trustpilot allows our customers to share stories and to review their experience with us. We are delighted to hold a 4.8 rating with 90% of our reviews falling under 'excellent'! We take all reviews, bad and good, under
consideration and use our customers' feedback to improve and grow to be able to provide a shopping experience worth revisiting!
If you often place your order over the phone you may have come across our Sales Executive Steffan several times. Full of knowledge and personality, Steffan and the sales team provide you with excellent product
knowledge, recommending the best products for your needs and ensuring your order has everything you need for those wonderful, top-quality grooms
Behind the scenes, year on year we work on adapting and improving our product ranges by introducing new brands and products and developing our existing ranges. We study gaps in the market and customer feedback to
ensure we have a selection of best-performing products that meet each customer's specific needs.
Behind the scenes of the website is our E-Commerce team, ensuring all products are up-to-date and constantly improving functionalities to ensure you have an enjoyable and smooth online shopping experience. One
member of the team, Jonathan, takes time to improve on our Pawsh Perks and Paw Points functions so that you can get the most out of shopping with us!
Providing Professional Products so you can provide pets with the professional care they deserve! We stock one of the widest ranges of grooming products available and stand behind every one with a 100% guaranteed
satisfaction. We have a range of products and prices, with different specialities available to ensure there is something out there for every customer.
Another member of our Customer Care team and always a friendly voice on the other end of the phone, is Hannah! You may have come across Hannah when talking to a member of the team on live chat, email, or over the
phone, and no matter the query or problem Hannah is there to find you the best resolution and ensure you receive a service you can't wait to revisit!
Our 41,000 square foot warehouse, means that we keep everything you need in stock. With an aim to ship your order either on the same day, or the next working day after receipt, every order is a priority order! Our
order process is designed to get your order out the door and on its way to you in the shortest possible time so you aren't left waiting.
Working out on the warehouse floor packing orders daily to be delivered all over the world is Darren. Without him and all the other pickers and packers we wouldn't be able to get as many orders out the warehouse
doors every day as we currently are, so thank-you! They take care and precision to make sure nothing is missed and your order reaches you as fast as possible.
In the unlikely event that you are dissatisfied with your purchase, our simple returns procedure will make sorting out the issue hassle-free. Christies Direct customer service believes in customer confidence so we work
hard to achieve our low ratio of return sales, guaranteeing you satisfaction or your money back.
No matter the query we are always here to help! If you have any questions about your order, need help with a product query or anything else, don't hesitate to contact us. With multiple contact channels available,
from live chat, phone, email and Facebook, there's a range of ways to get in touch. With a guaranteed reply within one working day, you won't be kept waiting for long!
Here at Christies Direct, we believe that you can never stop learning! Whether you're a student starting, a long-standing qualified groomer, or simply a pet owner looking for some guidance, we're here to lend a helping
hand. Check out our range of blog and video content for hints and tips for groomers and pet owners alike. We cover a range of topics from looking after your equipment to caring for your animals both at home and in the salon, as well as showing you
what's new to Christies Direct!
Throughout the year we aim to attend as many events as possible across the world, as well as our own. We love to meet our customers face to face and provide you with the opportunity to come along and see what products
we have on offer. Back home in our Ballymoney showroom we often hold our CPD accredited GDPs, where customers have the opportunity to attend a structured and educational seminar with first-hand teaching from some of the most recognised groomers in
the industry! 2020 proved a difficult year for events, but our forward-thinking marketing team adapted to the 'new normal' and brought you our first ever webinar, allowing you to attend from anywhere in the world and expand upon your grooming
knowledge from the comfort of your own home!
We work closely with our brands to try and bring you opportunities throughout the year to win big by entering our competitions, often run through our Facebook page. Some of our customers last year were lucky
enough to win products such as a Heiniger Opal Clipper and a Lintbells product bundle! Make sure to keep an eye on our Facebook page for our next big giveaway.
We have been fortunate throughout our time to work with some of the top industry professionals, who still shop regularly with us, such as multiple award winning groomer, Amy Manser, 2 x UK Groomer of the Year UK
winner. In 2021, local award-winning groomer Michael Shiels became our Brand Ambassador helping to create content and educational material based on your grooming questions.
Behind the scenes, we spend quite some time throughout the year raising money for a range of charities to give back to the local community and further afield. In 2020 we baked, auctioned out talents and goods, created
a reverse advent calendar, and much, much more. We raised £240 in June for Alzheimer's Society, £2445.24 in October for MacMillan, in December donated to our local food bank, and raised £668 for Save the Children during Christmas
Jumper Day. We also took time this year to visit a volunteer group close to all our hearts, Almost Home NI, an animal welfare charity, to donate a selection of grooming products and help with their daily tasks.