Privacy Policy

At Christies Direct, we are committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalised shopping experience. Please read on for more detail about our privacy policy.

What information do we collect? How do we use it?
When you order, we need to know your name, e-mail address, delivery address, credit or debit card number and expiry date. This allows us to process and fulfil your orders and to notify you of your order status. We also ask for your telephone number, which enables us to contact you urgently if there is a problem with your order. For some deliveries this number may be given to our couriers. We also monitor customer traffic patterns and site usage to help us develop the design and layout of the site.

We may also use the information we collect to occasionally notify you about important functionality changes to the Web site, new Christies Direct services and special offers we think you'll find valuable. If you would rather not receive this information, please send an e-mail to never@ christiesdirect.com. Make sure to change your preferences for each account or e-mail address you have left with us.

How does Christies Direct protect customer information?
When you place orders or access your account information, we make use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, to ensure compliance with the UK Data Protection Acts of 1984 and 1998, we follow strict security procedures in the storage and disclosure of information you have given us, to prevent unauthorised access. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you.

Will Christies Direct disclose the information it collects to outside parties?
Christies Direct does not sell, trade or rent your personal information to others. However, Christies Direct may provide aggregate statistics about our customers, sales, traffic patterns and related site information to reputable third-party vendors, but these statistics will include no personally identifying information.

Your Consent
By using our Web site, you consent to the collection and use of this information by Christies Direct. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it.

Tell Us What You Think
Christies Direct welcomes your questions and comments about privacy. Please send e-mail to feedback@christiesdirect.com

Here is why shopping at Christies Direct is safe:

• Our secure server software encrypts all your personal information including credit or debit card number, name and address. The encryption process takes the characters you enter and converts them into bits of code that are then securely transmitted over the Internet.
• In the event of unauthorised use of your credit or debit card, most banks and card issuers either cover all the charges that result from unauthorised use of your credit or debit card, or may limit your liability to just £50.00. Please check with your card provider for their exact policy.