Returns


The Leading Online Pet Grooming Specialist

Voted Best Grooming Supplier of the Year 2014

 
 
 

Returns Policy

UK & IRELAND

In the unlikely event that you are dissatisfied with your purchase, please follow our simple returns procedure. Contact us within 30 days, giving details of the product and when purchased. All items must be unused and in a fit condition for resale. Always keep your invoice as this is your proof of our guarantee for those items which have a warranty.

If you return an item you are not pleased with, or which is faulty, or which has been damaged in transit, the item must be returned to us in its original packaging and original condition. Please note all Books & DVDs have a no return policy unless faulty and Scissors and Blades have a 14 day return policy.

Genuinely faulty goods will be credited in full for the item and including return P&P. Returns cannot be considered after 30 days from date of purchase.

Christies Direct Customer Service believe in customer confidence. We work hard to achieve our high ratio of return sales. Therefore we guarantee you satisfaction or your money back.

When sending a return, the parcel is your responsibility until it reaches us. You are also responsible for the postage for the return parcel. We strongly recommend you send it recorded post. If you are returning an item as a result of a mistake by Christies Direct or for a faulty item, we will refund the cost of postage for the returned item(s). All returns must be sent to:

International Returns

We offer a 30 day returns policy on international orders, provided the goods are in an unused condition and fit for resale,  International returns will not be applicable for a replacement or exchange. Returned goods will be refunded. If a product is found to have a genuine manufacturing fault, we will require the goods to be returned to us in the original packaging.

Where a product fault has been found by us, your return postage costs will be refunded by us to you.If, upon assessment by our trained engineers/scissor technicians, a returned product is deemed to be faulty as a result of user error or wear and tear, we reserve the right to refuse a full refund and/or postage costs.

Postal Returns Address:
Christies Direct
16 Finvoy Road,
Ballymoney,
Co Antrim,
BT53 7JE,
United Kingdom

Returns Form

Click here to use our interactive returns form.

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