Returns


The Leading Online Pet Grooming Specialist

Voted Best Grooming Supplier of the Year 2014

 
 
 

Returns Policy

UK & IRELAND

In the unlikely event that you are dissatisfied with your purchase, please follow our simple returns procedure. Contact us within 30 days, giving details of the product and when purchased. All items must be unused and in a fit condition for resale. Always keep your invoice as this is your proof of our guarantee for those items which have a warranty.

If you return an item you are not pleased with, or which is faulty, or which has been damaged in transit, the item must be returned to us in its original packaging and original condition. Please note all Books & DVDs have a no return policy unless faulty and Scissors and Blades have a 14 day return policy.

Genuinely faulty goods will be credited in full for the item and including return P&P. Returns cannot be considered after 30 days from date of purchase.

Christies Direct Customer Service believe in customer confidence. We work hard to achieve our high ratio of return sales. Therefore we guarantee you satisfaction or your money back.

When sending a return, the parcel is your responsibility until it reaches us. You are also responsible for the postage for the return parcel. We strongly recommend you send it recorded post. If you are returning an item as a result of a mistake by Christies Direct or for a faulty item, we will refund the cost of postage for the returned item(s). All returns must be sent to:

Postal Returns Address:
Christies Direct
16 Finvoy Road,
Ballymoney,
Co Antrim,
BT53 7JE,
United Kingdom

International Returns

Our returns policy is the same for all customers around the world except we do not replace or exchange items returned from outside the UK and Ireland for any reason.

If products are faulty, we require the goods back and the customer is responsible for the return of the goods. If the goods are genuinely faulty you will receive a refund for the goods and the postage you where charge for the return. We always advise getting in touch with us via email before returning goods.

Electrical Goods, scissors and blades Returns: We have qualified engineers and scissor technicians who check electrical goods and scissors on return, if it is deemed the product is not faulty and is due to either wear and tear or user fault you will not be refunded for return postage and may not be liable for a full refund. 

When sending a return, the parcel is your responsibility until it reaches us. You are also responsible for the postage for the return parcel. We strongly recommend you send it recorded post as if lost in transit we are not liable for this.

Postal Returns Address:
Christies Direct
16 Finvoy Road,
Ballymoney,
Co Antrim,
BT53 7JE,
United Kingdom

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