About Us


The Leading Online Pet Grooming Specialist

Voted Best Grooming Supplier of the Year 2014

 

Christies Direct was established in 1992 and have become one of the leading Dog Grooming Suppliers in the world. We stock one of the widest ranges of grooming products available anywhere and we are constantly developing and evaluating new products. We are constantly adding new ranges of products and our buyers are always searching for the best deals and promotions. We stand behind every product we sell and we guarantee 100% satisfaction. Our prices are always competitive and if you are looking for a bargain, then check out our clearance items.

Christies Direct is also the proud owner of Pet and Country Store online. The online store for Pets and their owners. The store includes great brands like, Joules, Hunter, Toggi, Banbury etc...
 

Why Buy From Us?

We Source the Best Products and the Widest Range

We stock one of the widest ranges of grooming products available anywhere and we are constantly developing and evaluating new products. We are constantly adding new ranges of products and our buyers are always searching for the best deals and promotions. We stand behind every product we sell and we guarantee 100% satisfaction. Our prices are always competitive and if you are looking for a bargain, then check out our clearance items.

Fast Delivery

Our 41,000 square foot warehouse, means that in most cases your item will be in stock. We aim to ship your order either on the same day, or on the next working day after we receive it. Every order is a priority order! Our whole order process is designed to get your order out the door and on its way to you in the shortest possible time so you aren’t left waiting. We aim to dispatch every in-stock order placed before 12 pm that day (Mon-Fri). Once we have done our bit we hand your parcel over to our delivery partners and they do the rest. Delivery is FREE in the UK and Ireland for orders over £100.

 

 

Best Service

We all know that sometimes things go wrong and if you have a problem, we’ll get it sorted. Whether it’s a late delivery, a damaged parcel, a broken product or if you want to have your order exchanged or refunded, we’ll be there to make it a very easy process. We always want you to be happy with your purchases and please let us know if you are not. We want you to be satisfied with the items you purchased from us, so please see our returns page for full details on our returns process.

 

Friendly Advice

If you need extra information on our dryers, clippers, tables or any of our products, then contact us by email and we will get back to you as soon as possible with an answer. Remember, we sell all the ranges so you can be sure of impartial advice and getting the best equipment for your needs.

 

Our Successes

In 2014 we were honoured to be voted Best Grooming Supplier of the Year and Best Grooming Event of the Year at Master Groom, as voted for by professional groomers. In 2011 we were pleased to win Best Growth Business in the North Antrim Business Awards. This award was made to the company who exhibited the best growth in sales both at home and in export markets.

 

Digital Team of the Year 2016

In 2016 the team behind the Christies Direct website were named as the DNA Digital Team of the Year, sponsored by Deloitte Digital! The awards celebrate outstanding work, recognizing those who are pushing the boundaries of technology to make a measurable and significant difference to the world. The Christies Direct website is the second most visited pet grooming website in the world and our digital team saw off strong competition from two leading Belfast Digital Agencies; Fathom and iCan, to be crowned Northern Ireland’s Digital Team of the Year.

 

Award Winning Products

We also won three consecutive awards at PATS trade show in 2013 and 2014, following the detailed deliberations and final choices made by a team of expert retail judges. Our award winning products include the Pet Therapy Massage Sponge, our PetCare Flea and Tick Laundry Treatment and the Madra Mor mud treatments. Why not indulge your pet today with one of these exciting products?

Pet Care Flea and Tick Laundry Treatment Pet Therapy Massage Sponge Madra Mor Mud Treatment
 
 

Customer Service

Warranties

All new professional dryers and blasters we sell are covered by our 12 month collect & return warranty. UK and Ireland only (Postcode exclusions apply).

All new electric table motors and hydraulic table pumps are covered by our 12 month warranty.

All new professional clippers are covered by our 12 month warranty.

All warranty repairs are subject to inspection. During warranty period an acceptable level of maintenance is expected. Normal wear and tear on certain parts are not covered under the manufacturers warranty. In cases of wear and tear or poor maintenance, the warranty will be void and the repair will be subject to a charge.

It is the senders’ responsibility to package these warranty repairs to ensure they are not damaged in transit. We advise you to return the Item in it’s original packaging. When sending back large items, which were delivered on a pallet, must be palletised prior to collection.

Refurbished items are subject to the warranty terms detailed in the product description at time of sale..

 

Delivery Note

Please inform us, when ordering, if there will be no one available at your address to sign for goods when they arrive, as our courier will not deliver without a signature. If you miss the courier, a delivery card should be left for you to arrange a time and date for delivery. Your cooperation in this would be much appreciated.

 

Contact Us

The easiest way to contact us is by email at:
info@christiesdirect.com

UK /NI Sales Tel: 028 2766 6879

Republic of Ireland Sales Tel: 048 2766 6879

International Sales Tel: +44 28 2766 6879

 

You can also keep in touch with all our latest news and offers on Facebook and Twitter

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