We endeavour to dispatch all orders received before 12 midday on the same day (Excluding weekends). Orders placed after 12 midday will leave the following day. The courier services we use operate Monday - Friday only.
United Kingdom: We use a 48 hour deliver service to UK mainland. We ask customers to wait 3-4 days before contacting us if not delivered. If you need a faster service (24 hour) please contact our sales team before placing your order online for further details. If your order needs to go on a pallet (table, bath, cages etc..) we will have to contact you before dispatch to go through the pallet delivery procedure and confirm a suitable delivery day.
Northern Ireland & Republic of Ireland: We use a 24 hour courier service. We ask customers to wait 2 days before contacting us if not delivered. If your order needs to go on a pallet (table, bath, cages etc..) we will have to contact you before dispatch to go through the pallet delivery procedure and confirm a suitable delivery day.
France & Germany: We now use UPS Courier meaning we can provide a fast reliable service to France & Germany the average order is delivered 1-2 days working days from dispatch! Please allow 3-4 days before contacting us if parcel has not arrived. If the order is too large to go with UPS it will be sent with a Freight company, in these circumstances we will email you to let know when to expect delivery.
Other International Countries: In most cases for international deliveries we use UPS or FedEx. Please allow up to 10 days for delivery, we are not liable for any customs & import charges your country puts on imports. We recommend checking with your Government border & Imports departments before placing orders, to check what charges may be incurred and restriction your country may have against certain goods. Please also note the website will automatically calculate your postage for international orders. In some cases, the postage may be incorrect. If this is the cases we will contact you before shipping the goods.
The website updates stock on an hourly basis to make sure that in the majority of cases, the items you order will be in stock. However in the event of an item being out of stock, we will contact you regarding this.
Please note our office business hours are Monday to Friday 9am to 5pm, all order placed at the weekend will be processed and dispatched on a Monday.
Once your order has left our warehouse, the responsibility for them passes onto the carrier. However, we constantly monitor our carrier’s performance, so that you are assured of the best service at the most competitive rate. Damages and shortages must be notified within 7 days. We also recommend that when signing for parcels, customers sign for the parcel as unchecked or damaged (if damaged) so that in the unlikely event there is a problem we can resolve this quickly and effectively.
Please inform us, when ordering, if there will be no one available at your address to sign for goods when they arrive, as our courier will not deliver without a signature. If you miss the courier, a delivery card should be left for you to arrange a time and date for delivery. Your cooperation in this would be much appreciated.
Christies Direct Customer Service:
UK /NI Sales Tel: 028 2766 6879. Republic of Ireland Sales Tel: 048 2766 6879 or
e-mail us at firstname.lastname@example.org
Method of Payment
Payment for goods ordered should be made by one of the approved methods.